About Us

Introducing Call Center Playbook

We offer a wide range of resources designed to support call center leaders at every stage of their journey.

From blog posts and case studies to in-depth guides and expert interviews, our content is tailored to provide actionable insights and practical solutions.

Whether you’re looking to improve agent performance, enhance customer satisfaction, or streamline operations, you’ll find valuable information here.

Welcome to Call Center Playbook, your ultimate resource for mastering the art of call center management.

Leverage insights from real pros.

Mike Erickson

Program Manager, Workforce Management

Victoria Robinson

Sr. Manager, Guest Experience

Benoit Hurley

Director, Operational Center of Excellence

Ben Marshall

Team Lead, Global Support

We stay on top of industry trends to bring you the most effective strategies.

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