Introducing Call Center Playbook
We offer a wide range of resources designed to support call center leaders at every stage of their journey.
From blog posts and case studies to in-depth guides and expert interviews, our content is tailored to provide actionable insights and practical solutions.
Whether you’re looking to improve agent performance, enhance customer satisfaction, or streamline operations, you’ll find valuable information here.
Welcome to Call Center Playbook, your ultimate resource for mastering the art of call center management.
Leverage insights from real pros.
Mike Erickson
Program Manager, Workforce Management
Victoria Robinson
Sr. Manager, Guest Experience
Benoit Hurley
Director, Operational Center of Excellence
Ben Marshall
Team Lead, Global Support